shipping and returns
Shipping Information
How does Reina’s BeeWorks shipping work?
At this moment Reina’s BeeWorks only ships products within the continental United States.
When will my order ship?
We process orders Monday through Friday from 7 AM- 5 PM. Orders placed after 3 PM. are processed the next business day. Orders placed on Saturday and Sunday will begin processing on Monday. All standard United States shipping holidays apply.
How long will it take to arrive?
We strive to ship your product safely and as fast as possible. Shipping times will vary based on when the package has been delivered to the carrier. Please allow 2-7 business days for ground shipments.
Return Policy
We work hard to bring to you some of the best raw honey and we take great pride in our products. If for some reason you are not satisfied with your purchase, please contact us and we will do our best to help you.
- Products that do not have any defect or damage are not eligible for returns.
- Shipping charges are not refundable.
- Return credit and exchanges require a Reina’s BeeWorks receipt.
- Returns and exchanges must be made within 14 days of receipt.
- Opened items are not eligible for full return credit.
- Items that are shipped to Reina’s BeeWorks without adequate packing to ensure the safe return and are subsequently damaged are not eligible for full return credit.
- Please return via FedEx, UPS, or insured parcel post for tracking purposes. Reina’s BeeWorks cannot be responsible for packages lost in transit.